Job Description

1

Job Title

Sales Coordinator

Reporting to                 ( Position Title)

HoD

2

Location

TCPL

Department

Customer Support

3

Span of Control

(Number of Reportee’s)

Nil

4

Job Purpose

(Purpose & Unique Contribution by this JOB)

1. Independently Customer handling in assigned region.
2. Understand Customer’s Touch points & act according as per Customer expectation.

5

Scope/ Impact

(Area where the job will have direct impact on )

Develop process & build system in Dept. to improve team performance & meet customer expectation. Main Focus on Customer Delightness.

6

Broad Role & Responsibility

( State the role this job plays in the organization)

·Dealing with customers through E mail, phone calls (if required).

· Act as liaison with Customer & provide Product information To customer

· Resolve Customer query & reply to customer within define timeline.

· Follow up with customers sample approval & bulk order.

· Issuing Proforma invoice to customer after receipt of bulk order.

· Proceed order for bulk production through ERP/SAP/any module.

· Co-ordination with Production team to meet customer expectation.

· Follow up with customer for payment related issue.

· Follow up with Logistic team for daily dispatch of customer goods.

· Build-up sustainable customer relationship while interaction with Customer

· Handle Customer complaint; provide appropriate solutions within time limits.

· Excellent communication skills while dealing with internal/external team.

· Good computer proficiency especially word, excel, power point etc. required

· Data Management record with Daily/Monthly/MIS report as required

7

Competency

(Professional knowledge and skill required to perform this job)

Proficient in MS Office

Presentation skills

Communication skills

8

Education

(Minimum professional experience required to perform the job)

Any Graduation or Post Graduation

9

Experience

(Minimum professional experience required to perform the job)

0-1 year