Key Responsibilities

1. Migration  of free trial customers to paid customers through outbound calls

2. Liaison with customer for upselling and cross selling

3. Handle inbound customer queries and explain about the product and offer information

4. Manage and resolve customer complaints

5. Enter new customer information into the system and update existing customer information

6. Identify and escalate priority issues

7.Follow communication procedures, guidelines and document all call information according to standard operating procedures

Nature and scope of responsibilities

1. Knowledge in telesales

2. Speak and write local language

3. Verbal and listening skills

4. Interpersonal Skills

5. Attention to detail

6. Result oriented

7.Customer centricity

Education : 10+2/Non technical Graduate

Please note: age criteria is below 28 years and CTC Range is 8500/Per month

Candidate should have 0.6 to 1 years of experience in Telesales/Telemarketing

It’s an on roll job with 1 years FTC(Fix team contract )

If you are interested send me your updated resume at venkatesh.pillai@ril.com

Regards
Venkatesh Pillai | Asst Manager –Talent Acquisition

Job Role

Skills

• Sales and After Sales Service
• Sales Executive

Qualification

• 12th,Diploma,ITI,Graduate