• Answers incoming calls regarding issues, service questions and general client concerns.
• Responsible for maintaining an elevated level of professionalism with clients and working to establish a positive rapport with every caller.
• Update information in the customer service database / report during and after each call.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Establish and manage communication with corporate, clients, staff and management.
• Organize and prioritize office tasks to fulfill all administrative requirements.
• Ensure effective telephone and email communications both internally and externally to maintain professional image.
• Review customer concerns, consider options and develop best solutions for customer
• Receive inbound customer correspondence which may result in
• Resolving other customer service issues as needed
• Maintain files and processing customer returns and backorder information requests
• Ensuring the database of customers is current, accurate, and complete
• Greets callers, establishes rapport, projects professional tone, handles complaints, & record statistics on each call
• Coordinating between departments and branch offices etc,
• Strong Follow up within the team and outside.

Job Role

Skills

• Customer Care Executive
• After Sales Support
• Receiving and registering customer complaints

Qualification

• Graduate